Privacy Policy | POPI
As per Section 114(1) of the Protection of Personal Information Act 4 of 2013 ( “POPI Act” ), all forms of processing of personal information, must within a year after the commencement of the section on 1 June 2020, comply with the Act. Thus all entities must comply with the Act as from 1 July 2021.
This Privacy Policy governs the manner in which Fresh Lavation collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.freshlavation.co.za website (“Site”). This privacy policy applies to the Site and all products and services offered by Fresh Lavation
Who we are?
Freshlavation was established 2019 is a level 1 B-BBEE contributor hygiene services company located in Pretoria Gauteng. The entity is registered with the National Cleaners Contract Association, South African Pest Control Association, Department of Agriculture (P44148) and certified by Pest Control Industries Training Academy. Company reg: 2019/025213/07, Central supplier database MAAA: 0800797, COIDA 990001270913,Tax 9585657183
Personal identification information we collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and request information about our products and services. Users may be asked for, as appropriate, name, email address, mailing address, phone number, company name. We will collect personal identification information from Users only if they voluntarily submit such information to us.
What we do with Users information?
The personal information we collect allows us to:
- provide the products and services you order;
- administer our website and provide customer services;
- meet legal, regulatory and compliance requirements;
- gather management information to form statistical and trend analysis;
- communicate with you;
- investigate any complaints about this website;
- contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so).
If you contact us to request information, we will only process your personal data for this purpose. This means that you will be personally contacted by a member of our team with regards to your request so we can determine exactly what services and products you would like to receive. We will hold your information in a secure manner whilst you are determining whether you would like to proceed with our services.
If you purchase products from us, we will request and hold limited personal information in order to allow us to complete the contractual necessities of your order.
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
How we protect your information
We adopt appropriate data collection, storage & processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information. Fresh Lavation maintain up to date technical measures to protect our systems, and require all staff to accept and work in accordance to our data protection, information security and acceptable use policies.
Who it will your information be shared with?
We do not sell, trade, or rent Users personal identification information to others.
Your personal data will only be shared with Fresh Lavation employees who require access to your personal data in order to fulfil our contract with you.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information. We do not monitor IP addresses or process any data that could identify individuals as a result of their interaction with our website.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User’s may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
We use performance cookies to collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation. The data stored by these cookies never shows personal details from which your individual identity can be established.
Changes to this privacy policy
Fresh Lavation has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Call: 061 405 4305
Email: info@freshlavation.co.za
Address
29 Eland Rd
Monument Park,
Pretoria, 0105